FAQs
Is this therapy or coaching?
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This is specialist academic support that combines structured guidance with psychologically informed, pastoral care. It is not psychotherapy, counselling, or coaching.
Who is this support for?
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How are sessions delivered?
This service is for doctoral and postgraduates which includes Masters and researchers at any stage who are experiencing difficulty with writing, research direction, workload, confidence, or the emotional demands of academic life.
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Do I have to commit to a package?
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No. Many people begin with a free discovery call or a single session before deciding whether ongoing support feels right for them.
Yes. Many of my clients are international postgraduate and doctoral researchers navigating the challenges of studying and researching in the UK.
All sessions are delivered online, allowing flexibility and privacy.
Yes. Support often includes both academic and wellbeing-related issues, as these are closely connected during doctoral and postgraduate study.
What if I’m not sure what I need?
Is this confidential?
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Do you work with international students?
Can you help with writing and deadlines as well as wellbeing?
Yes. All sessions are private and confidential, except in rare situations where there is a safeguarding concern. View our privacy policy below.
The free 30-minute discovery call is designed exactly for this. It gives you space to talk through your situation and decide what kind of support would be most helpful. Donna can go through all the options for you as a personal recommendation.
Privacy Policy – IvyThrive
Privacy Policy
IvyThrive is committed to protecting your privacy and handling your personal information in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR).
What information we collect
We may collect:
Your name
Email address
Contact details
Information you voluntarily share via contact forms or email
We only collect information necessary to respond to enquiries and provide services.
How your information is used
Your information is used to:
Respond to enquiries
Provide agreed services
Maintain appropriate records
We do not sell, share, or distribute personal data to third parties unless required by law.
Data storage
Information is stored securely using password-protected systems and secure email platforms. Data is retained only as long as necessary for service provision or legal obligations.
Your rights
You have the right to:
Request access to your personal data
Request correction or deletion of your data
Withdraw consent at any time
To make a request, contact:
hello@ivythrive.co.uk
Terms & Conditions
Terms & Conditions – IvyThrive
By using this website or engaging IvyThrive services, you agree to the following terms:
Services
IvyThrive provides independent wellbeing and academic support for postgraduate students. Services are educational and supportive in nature and are not a substitute for medical, psychiatric, or emergency care.
Professional boundaries
IvyThrive does not provide crisis intervention, emergency mental health services, or medical treatment.
If you are experiencing a mental health emergency, please contact:
NHS 111
Your GP
Or emergency services (999 in the UK)
Fees and payments
Fees and payment terms will be agreed in advance of services commencing.
Limitation of liability
While every effort is made to provide high-quality professional support, IvyThrive cannot guarantee specific academic or personal outcomes.
Governing law
These terms are governed by the laws of England and Wales.
Confidentiality Statement
Confidentiality
All sessions and communications with IvyThrive are treated as confidential.
Information will not be shared with third parties without your explicit consent, except where required by law or where there is a serious risk of harm to yourself or others.
IvyThrive operates independently of universities and does not share student information with institutions unless expressly requested and authorised in writing.
Disclaimer
Disclaimer
The information provided on this website is for general informational purposes only.
IvyThrive offers wellbeing and academic support but does not provide medical diagnosis, psychiatric treatment, or emergency services.
Engaging with IvyThrive does not create a therapeutic or medical relationship unless explicitly agreed in writing.
If you are experiencing a crisis or immediate danger, please contact appropriate emergency services.